Refund policy

At Velmont Luxury, we want you to be happy with your purchase. We carefully inspect products before shipping to ensure they meet our quality standards.

Returns

We accept return requests only under the following circumstances:

  • The product is damaged during delivery.
  • The product is defective or not working properly.
  • You receive an incorrect product.
  • The product is significantly different from its description.

We do not accept returns for change of mind, personal preference or incorrect product selection.

Return Period

You must contact us within 1 day of receiving your order if you believe your product is damaged, defective or incorrect.

To request a return, please email us at :- velmontluxury80@gmail.com

Please include the following information:

  • Your order number.
  • A description of the issue.
  • Clear photographs or videos showing the problem.

Requests submitted after the specified reporting period may not be eligible for a return or replacement.

Return Approval & Courier Charges

All return and replacement requests are subject to our review and approval.

If your request is approved, we will provide instructions for returning the product.

If Velmont Luxury or our team asks you to send a product back for inspection, return or replacement, you will be responsible for paying the courier charges to ship the product back to us.

The product must be securely packed and sent to the return address provided by our team.

Please do not send any product back without receiving approval and return instructions from us first.

Refunds

Once the returned product is received and inspected, we will notify you about the status of your refund.

If the return is approved, the refund will be processed to your original payment method.

Please allow approximately 3-4 working days for the refund to be processed. The time required for the refund to appear in your account may vary depending on your bank or payment provider.

Prepaid Orders: Failed Delivery & Return to Sender

For prepaid orders, if delivery is unsuccessful and the order is returned to us, the refund will be processed after deducting applicable shipping or return charges.

Refund eligibility will be reviewed based on the circumstances of the failed delivery and the condition of the returned product.

Any applicable deductions will be communicated to you.

Partial Cash on Delivery (COD) Payment Refund Policy

If you place an order using our Partial Cash on Delivery (COD) option and pay the ₹199 advance payment, the following conditions apply:

  • Cancellation within 2 hours: If you request cancellation within 2 hours of placing your order, and the shipment process has not started, the ₹199 advance payment will be refunded.
  • Cancellation after 2 hours: If more than 2 hours have passed since the order was placed, the ₹199 advance payment is non-refundable.
  • Shipment already started: Once the shipment process has started, the ₹199 advance payment is non-refundable, even if the 2-hour period has not passed.
  • Cancellation after shipment: If the order is cancelled after it has been shipped, the ₹199 advance payment will not be refunded.
  • Refusal of delivery: If you refuse to accept the delivery, the ₹199 advance payment will not be refunded.
  • Refund eligibility: To request an eligible refund, please contact us at velmontluxury80@gmail.com with your order number and cancellation request. All requests are subject to verification of the order status.
  • Refund processing time: Once an eligible refund request is approved, please allow approximately 3–4 working days for the ₹199 refund to be processed and reflected in your original payment method. Actual processing times may vary depending on your bank or payment provider. Sundays and public holidays are excluded from working days.

Please note that the ₹199 advance payment is refundable only when the cancellation request is made within 2 hours of placing the order and before the shipment process starts. If either condition is not met, the advance payment will not be refunded.

Damaged Products

If your product arrives damaged, please contact us within 1 day of delivery and provide clear photographs or videos of the product and its packaging.

After reviewing the issue, we may offer a replacement or refund depending on the circumstances and the outcome of our inspection.

Incorrect Products

If you receive a product different from the one you ordered, please contact us within 1 day of delivery.

Please provide your order number and clear photographs or videos of the product received.

We will review the issue and arrange an appropriate solution.

Contact Us

For questions about returns, refunds, replacements or cancellations, please contact our customer support team:

Brand: Velmont Luxury

Email: velmontluxury80@gmail.com

We recommend contacting us with your order number so our team can assist you efficiently.

Velmont Luxury
Thank you for shopping with us.