Terms of service

Welcome to Velmont Luxury.

By accessing or using our website, you agree to these Terms of Service. Please read these terms carefully before browsing our website or placing an order.

General

Velmont Luxury provides products through this website for customers in India.

We reserve the right to update product information, pricing, availability, website content and these Terms of Service whenever necessary.

Your continued use of our website following any changes constitutes acceptance of the updated terms.

Products and Product Information

We make reasonable efforts to ensure that product descriptions, images, specifications and other information displayed on our website are accurate and up to date.

However, slight differences in colour, appearance, finish or texture may occur due to screen settings, photography, lighting conditions or manufacturing variations.

We reserve the right to correct any errors, inaccuracies or omissions in product information when identified.

Pricing

All product prices displayed on our website are subject to change without prior notice.

The price applicable to your order will be the price displayed at the time you complete your purchase.

If a pricing error is identified, we reserve the right to review and cancel the affected order where necessary. If payment has already been received, the applicable amount will be refunded through the original payment method.

Orders

After placing an order, you will receive an order confirmation through the contact information provided during checkout.

We reserve the right to cancel or refuse an order in circumstances including:

  • Product availability issues.
  • Incorrect pricing or product information.
  • Suspected fraudulent or unauthorised activity.
  • Incomplete or inaccurate customer information.
  • Other circumstances that reasonably require order cancellation.

If an order is cancelled after payment has been received, the applicable amount will be refunded through the original payment method, subject to applicable laws.

Payments

Payments are processed through the payment methods available at checkout.

You agree to provide accurate and complete payment, billing and contact information when placing an order.

We reserve the right to review transactions where payment irregularities or suspected fraudulent activity are identified.

Shipping and Delivery

Velmont Luxury currently ships within India only.

We currently offer free shipping on orders placed through our website.

Our general shipping timelines are:

  • Order Processing: 2–4 business days.
  • Estimated Delivery: 5–7 business days after order processing.

Delivery timelines are estimates and may vary depending on your delivery location, courier service, weather conditions, public holidays, operational delays or other circumstances beyond our reasonable control.

We are not responsible for delays caused by courier partners or circumstances outside our reasonable control. However, we will make reasonable efforts to assist customers with delivery-related enquiries.

Returns and Refunds

We accept return requests only for eligible issues, including:

  • Products damaged during delivery.
  • Defective or non-functioning products.
  • Incorrect products received.
  • Products significantly different from their descriptions.

We do not accept returns for change of mind, personal preference or incorrect product selection.

All return and refund requests are subject to our Returns & Refund Policy.

Please review our Returns & Refund Policy for complete information about eligibility, reporting periods, return procedures, courier charges, cancellations and refunds.

Intellectual Property

All content on this website, including the Velmont Luxury brand name, logo, product images, photographs, text, graphics, designs and other materials, belongs to Velmont Luxury or its respective content owners.

You may not copy, reproduce, modify, distribute, publish or commercially use any website content without prior written permission from the relevant owner.

Unauthorised use of website content may result in appropriate legal action.

Website Use

You agree to use our website only for lawful purposes.

You must not:

  • Use the website for fraudulent or unlawful activities.
  • Attempt to gain unauthorised access to our website or systems.
  • Interfere with website functionality or security.
  • Submit false, misleading or inaccurate information.
  • Use automated methods to access or collect website content without permission.

We reserve the right to restrict or suspend access where misuse or suspicious activity is identified.

Limitation of Liability

We make reasonable efforts to maintain our website, provide accurate product information and ensure a reliable shopping experience.

However, we do not guarantee that the website will always be available, error-free, uninterrupted or free from technical issues.

To the extent permitted by applicable law, Velmont Luxury will not be responsible for losses arising from circumstances beyond our reasonable control, including courier delays, service interruptions or third-party service failures.

Nothing in these Terms of Service excludes or limits any consumer rights or legal protections that cannot be excluded or limited under applicable Indian law.

Governing Law and Jurisdiction

These Terms of Service are governed by the applicable laws of India.

Any disputes arising in connection with these terms or the use of our website will be handled by the competent courts and authorities in accordance with applicable Indian law.

Changes to These Terms

We may update or modify these Terms of Service from time to time to reflect changes in our business operations, website functionality or applicable legal requirements.

Any updated terms will be published on this page. We encourage you to review this page periodically.

Contact Us

For questions, concerns or enquiries regarding these Terms of Service, please contact us:

Brand: Velmont Luxury

Email: velmontluxury80@gmail.com

Velmont Luxury
Thank you for choosing us.